Return and Refund Policy for GrooIndia.com

At GrooIndia we strive to ensure client satisfaction with our consultancy services. This Return and Refund Policy outlines the conditions under which returns or refunds may be provided. By engaging with our services or using our website, GrooIndia.com, you agree to this policy.

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1. Services Eligibility for Refund

a. Consultancy Services

We offer consultancy services tailored to client-specific needs. Refunds for these services will be considered only under the following conditions:

• The service was not delivered as per the agreed terms.

• A written refund request is submitted within 7 days of service delivery.

• The reason for the refund is clearly documented and valid.

b. Customized Reports or Deliverables

Customized reports or deliverables created specifically for the client are non-refundable, as they are tailored to individual requirements and involve extensive effort.

2. Conditions for Refunds

• Refunds will be processed only after a thorough review of the request.

• Clients must provide proof of the issue, such as communication records or discrepancies in service delivery.

• Partial refunds may be offered at the company’s discretion if the service was partially rendered.

3. How to Request a Refund

To request a refund:

1. Send an email to [Insert Email Address] with the subject line "Refund Request."

2. Include the following details:

   • Name

   • Contact information

   • Service details

   • Reason for the refund request

   • Supporting documents, if any

We will acknowledge your request within 3 business days and aim to resolve it within 7 business days.

4. Exclusions

Refunds will not be provided under the following circumstances:

• Change of mind after service delivery.

• Delay caused by the client’s failure to provide required information or approvals.

• Dissatisfaction due to reasons unrelated to the agreed terms.

5. Refund Processing

Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider but typically take 7-10 business days.

• Clients will be notified via email once the refund is initiated.

6. Contact Us

For questions about this policy or to request a refund, contact us